GoDaddy is Letting Me Down – Geekazine’s Site Downtime Issues

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Geek Smack!

Back from SXSW and I have a lot of video to put together. Getting ready for the next trip to Vegas and NAB in a couple weeks.I talk about the problems at GoDaddy and my website for the last couple weeks. Felt like forever with Geek Smack. Geekazine also got a redesign before the trip – what do you think of it?

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Geek Smack! episode 255 Tech News:

Google Pays Pinkie Pie
-Hacker participated in Google contest and submitted a flaw that netted them $40,000
Samsung Wristwatch?
Samsung is on a roll as its competing hard with Apple – this time to get a watch out to market faster
Robert Scoble’s Last Post on iPhone
How the Android movement might be ready to overtake the iPhone
Calvin and Hobbes Video
Better watch it before the short gets taken down for copyright
Rapidshare Deletes
Company goes from Unlimited model to 5 GB cap. States they will delete over 5 GB to users that don’t upgrade
Patent on New Commercials
Interactive commercials to let you buy food, speed up commercials
Reddit’s Video
Explain it like you are five joins the AT&T commercials and “Kids React to…” series to use children in video.
LEGO Band
Itallian music producer makes fully functional LEGO band
Google Babble
Google is planning to merge all chat services under one umbrella

 

Geek Smack! Geek News

41 months in Prison for iPad Email
The man who hacked into a database and stole AT&T’s iPad customer list will be going to jail
ARM CEO Retires
After 12 years, Warren East will step down as CEO of ARM
FCC vs. Robocallers
Getting a robocall is illegal (unless its a political call). The FCC is cracking down on robocallers
Biofuels by a 17 Year Old
17 year old Sara Volz wins $100,000 for her research in Biofuel via Alge
Twitter Instant Replay
Twitter is launching the replay option during NCAA tournament.
Nano 3D Printer
Imagine a 3D printer that can print on the Nano scale.
Funny or Die Jobs Movie
A parody of the upcoming Steve Jobs movie starring Justin Long – you know – Hi, I’m a Mac.

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Geek Smack: GoDaddy is letting me down.

It was about 3 1/2 weeks ago that I first noticed the problem. I was writing a post and hit “Save draft” when the page came up “Error 101 (Page Reset)”. The problem happened for about 10 minutes then went back to normal. I thought it was a small downtime issue so I didn’t think about it.

However, it continued to happen. I called GoDaddy Support where a really nice “Megan” told me there was a bad node on the shared server I was on. She said it would get fixed and moved on.

2 days later, I called back. The problem was getting worse. This time I didn’t have someone like Megan to talk to. I actually had a support agent who told me this is because I am on a shared hosting service and this happens with those.

So someone’s website going down for 10 minutes at a time – multiple times a day – is GoDaddy’s version of shared hosting?

It really wasn’t until I was at SXSW that I had to make a big deal of it. Usually while I’m at an event my traffic will spike up 20-30%. Didn’t happen this last week. Partly because the site was continually going down and the other half was because Google noticed it. No doubt they throttled my search information simply because they couldn’t index the site.

At this point in time the problem is still happening. I was told it was a server issue and I finally got a support ticket (from a supervisor that I had to plead to get).

I don’t mind downtime but when I get blown off by customer service, I have a big problem with that. Especially since I give them hundreds of dollars each year for service. For this instance I give GoDaddy 2 stars in support.

I might be a glutton for punishment but I am giving them one more chance. We’ll see what they do with it. I hope I don’t have to spend a couple hundred dollars migrating everything to another service…


Geek Smack! is a weekly video show and podcast that comes out every Tuesday evening. Your host: Jeffrey Powers – talks tech news, IT news and geek news for the week. Geek Smack! is ©2012 under a Creative Commons no-deriv license. Never take candy from strangers. If you would like more information about what is technology, recent news, Geekazine, and Jeffrey Powers, feel free to contact him. Jeffrey Powers does interviews, just ask!

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About Jeffrey Powers - @geekazine

I am a podcaster and V-Caster. I love to go out and talk tech with anyone. I enjoy talking with startups because they have new and innovative technologies. You can find Geekazine at Google+ and me at my page. I also have shows at Day in Tech History, iPad365, This Week in Google Glass and a Podcast Coach at How to Record Podcasts. You can also sign up for a Helpout