Tagged: customer

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Will Customer Service Suffer from Layoffs?

Brought to you by Citrix’ GotoMeeting – Free 30 day trial – No CC needed: GoToMeeting.com/techpodcasts. You’ve been working at your job for years. You’ve made lots of money for the company and are the most loyal employee they know of. Yet, tough times are ahead and the company decides you are one of the 10% they have to let go to stay afloat. It’s a frustrating thing to have happen, but what are you gonna do? Now let’s flip that: You are at your job and survive the cut, but now you are in the position to take up...

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BYOC – Personal Computer As a Corporate Machine?

As a consultant, I use my own equipment all the time. When I get to a specific client, sometimes I am asked to sign a waiver that states I will not take company data. I sign it because I am not going to ruin any relationship by walking out with secrets or customer lists. Data nowadays can be controlled. We at the Quickcast have talked about how that can happen many a time. However, the most important thing in a work environment is to make sure the data stays within the company – even after a person has left. Citrix...

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Is Comcast Trying to Be the Next AOL?

Audio Podcast Brought to you by CareerSaver.com – Special discount on Training materials if you use code “Geek08”. 1-877-654-2265. Comcast has been riddled in the news lately. Bandwidth caps, overage fees all for simply surfing the internet. However they simultaneously opened Fancast – a Video Download site which won’t go against that cap. They also have Comcast.net, Disney Connection and Rhapsody Player Plus – All within their community. There was another company that tried to keep their members contained within their virtual fence. That company was AOL.  However, AOL has been opening up for all to use. Still, I have...

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Episode 48 – 8-27-08 – Coffee Leaves and Cameras

Interview with John Hartman – Coffee and customer service – Good websites for News – Looking for a Flip Video Camera – Leaves are turning brown… Try GoToMeeting free for 30 days – No CC needed: GoToMeeting.com/techpodcasts. Get IT Certified – Careersaver.com – SPECIAL!! THIS WEEK ONLY 35% off with Code “Geek08″ 877-654-2265 Hotline – 608-205-4378 – geekazine (at) gmail.com Download the show Subscribe: Zune – iTunes – TechPodcasts – Blubrry Podcast: Play in new window | Download (25.4MB)

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Episode 40 7-02-08

Call the Voice Line and win a gift card! Tires – new Affiliate – Apology on LIVE SHOW Try GoToMeeting free for 30 days – No CC needed: GoToMeeting.com/techpodcasts. Buy an iMac – Apple.geekazine.com Get IT Certified – Careersaver.com – 25% off with Code “Geekazine” 877-654-2265 Hotline – 608-205-4378 – geekazine (at) gmail.com Download the show Subscribe: Zune – iTunes – TechPodcasts – Blubrry Podcast: Play in new window | Download (22.3MB)

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Vocalo Ep 16 – Greener Gas, 3G iPhone

Listen to the Show here Green Gas 3G iPhone Announcement on June 9 Ubuntu 8.04 Released Feature: Getting XP after the cut-off date: Change. Some love to do it, others would like to stay where they are. Sometimes change is needed – newer, faster, more powerful to take over old and un-updatable. Still, within time change happens like it always does in life. Its really a question of whether you want to change with it, or stick with the same. Podcast: Play in new window | Download (6.3MB)

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IE, Mozilla, Safari or Opera

Web browsers are just as debated as Operating Systems and Political affiliations. The Web Browser is the program that allows you to browse the web, so you want the best experience possible. And Just like Operating Systems you can also choose the web browser that you use. So which one is it? IE or Firefox. Maybe Safari? Maybe even Opera? Podcast: Play in new window | Download (2.4MB) Podcast (quickcast): Play in new window | Download (Duration: 5:12 — 2.4MB)

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Customer Service – How Social Networking makes the job that much harder.

*Updated 03-13 -08. See Below Snafu.  Freedictionary.com defines it as “A chaotic or confused situation”. The word SNAFU is an acronym, in which most of it I cannot decode here, so I’ll fudge it a bit. Situation Normal All Fouled Up. If you were to go through a snafu a few years ago with a company, you would most likely grumble to your friends and family and then move on – Little impact on that. However, in this day and age, a Snafu can really come back to hurt. With Social Networking rising 47 percent year to year (according to Nielsen...