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The New York Times reports of a Blogger who gets an email after complaining about a service that is not there. Other people have complained about their bills and Comcast comes back with a “Can I Help”? Even others find themselves with internet connection issues for trying to use the service. This begs the question: are we seeing a new trend and is this a good or bad thing?
First of all, most likely they are not looking at your blog or twitter directly. They are most likely running searches from Google, Summize (remember - Twitter bought that company) and a bunch of other engines. They look at keywords that - in turn - give them information to turn around and say “What can we do?”
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