Posts Tagged ‘support’
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You’ve been working at your job for years. You’ve made lots of money for the company and are the most loyal employee they know of. Yet, tough times are ahead and the company decides you are one of the 10% they have to let go to stay afloat. It’s a frustrating thing to have happen, but what are you gonna do?
Now let’s flip that: You are at your job and survive the cut, but now you are in the position to take up a part of that person who was laid off.
As companies like Intel and Google are looking at trimming the fat, it makes the average consumer wonder – what will our customer experience be without 10% of the workforce?
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Wow. It was about a year ago I asked for people to send in thoughts as to what to expect in 2008. I also made some Technology predictions. But the real question was – How far off was I?
This is actually part 1 of a 2-part story. This first part reviews the predictions I made last year and how far off I was. Part 2 will have this years predictions, including predictions from CEO’s CTO’s TechPodcasters and even a Psychic.
So without any further ado, let’s pick apart my idiocy from last year:
OLPC will have some growing pains. The first part of OLPC will be the easiest. Maintaining the machines will be the trick. Microsoft coming onboard will muddy the water, but they might be able to do things like offer a better support network to third world countries.
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We are back on the wagon, it was a tough WITH to produce because of this cough.Nonetheless, we found some great history and are reporting to you.
December 16th 1988, Kevin Mitnick is charged for breaking into and stealing software from DEC. He also gained control of MCI codes in England and LA. Mitnick became a martr for some computer geeks as he bucked the system in ways people were unsuseptable to . My personal favorite is how he got free pizza.
Other events that happened this week – Suspenders were patented by Mark Twain. Microsoft stops supporting IE for the Mac. The Altair 8800 kit is first released, Symantec and Veritas merge and a lot more. Of course to get all the events, you’ll have to listen to the podcast.
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As a consultant, I use my own equipment all the time. When I get to a specific client, sometimes I am asked to sign a waiver that states I will not take company data. I sign it because I am not going to ruin any relationship by walking out with secrets or customer lists.
Data nowadays can be controlled. We at the Quickcast have talked about how that can happen many a time. However, the most important thing in a work environment is to make sure the data stays within the company – even after a person has left. Citrix Systems has given Employees a bonus payment to buy their own laptop for corporate use. While it does give advantage, could the company lose control of the data?
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GigaOM’s OM Malik talked with Michael Dell about the company a couple weeks back. Michael made some statements whose predictions at times were no easier than determining Nostradamus’ writings. Yet other websites interpreted it in saying that Dell is hinting on making a phone to rival iPhone. While it’s not an impossibility, will Dell get into the market or are they playing on the media to ilicit a response from the public?
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Podcast (quickcast): Play in new window | Download (Duration: 5:31 — 2.5MB)
That’s great, it started with video tapes, movies in the home at 8, Lenny Bruce is still not afraid. I remember when we got our first VCR. It was a Betamax and we had some of the coolest movies. Of course, the Beta went the way of the do do bird. Then it was VHS. Come and almost gone.
Now it’s the DVDs turn. Earlier in the year the big question was “Who was going to replace DVD’s: HD DVD or Blu-Ray?” Now we know that answer – but does it matter? Blu-Ray players really haven’t been selling like hotcakes and if you have one, you know that it’s not the fastest thing on the planet. The ultimate irony is that Sony owned Beta and lost to VHS. Now Sony won with Blu-Ray, but will that only be a small win as alternate formats are entering into the market?
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3G iPhone Announcement on June 9
Feature: Getting XP after the cut-off date:
Change. Some love to do it, others would like to stay where they are. Sometimes change is needed – newer, faster, more powerful to take over old and un-updatable. Still, within time change happens like it always does in life. Its really a question of whether you want to change with it, or stick with the same.
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Web browsers are just as debated as Operating Systems and Political affiliations. The Web Browser is the program that allows you to browse the web, so you want the best experience possible. And Just like Operating Systems you can also choose the web browser that you use. So which one is it? IE or Firefox. Maybe Safari? Maybe even Opera?
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Podcast (quickcast): Play in new window | Download (Duration: 5:12 — 2.4MB)
*Updated 03-13 -08. See Below
Snafu. Freedictionary.com defines it as “A chaotic or confused situation”. The word SNAFU is an acronym, in which most of it I cannot decode here, so I’ll fudge it a bit. Situation Normal All Fouled Up.
If you were to go through a snafu a few years ago with a company, you would most likely grumble to your friends and family and then move on – Little impact on that. However, in this day and age, a Snafu can really come back to hurt. With Social Networking rising 47 percent year to year (according to Nielsen Netratings), this can really give companies a tough time if problems arise. But still, can social networking cause a company hardship because of a single or series of transactions?
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Podcast (quickcast): Play in new window | Download (Duration: 5:26 — 2.5MB)












